Shipping policy

Shipping Policy

Thank you for shopping at KentceFashion.

This Shipping Policy explains how we process and deliver orders placed through:

https://kentcefashion.shop

Our store offers children's pajamas, loungewear, adult pajamas and related clothing products.

1. Free Shipping

KentceFashion provides free shipping on orders placed through our website.

Customers will not be charged a standard shipping fee at checkout where the free-shipping offer applies.

Additional customs duties, import taxes or other government charges may apply to certain international orders where required by local law.

2. Estimated Delivery Time

Our estimated delivery time is:

15–20 days

This is an estimated delivery timeframe rather than an absolute guarantee because actual delivery may be affected by circumstances outside our reasonable control.

Delivery time may vary depending on:

  • Destination country

  • Carrier operations

  • Customs processing

  • Weather

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Local delivery conditions

  • Unexpected logistical delays

3. Order Processing

Orders are processed after successful payment confirmation.

We make reasonable efforts to prepare orders for shipment as quickly as possible.

Customers will receive applicable order or shipping notifications using the contact information provided at checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • Full name

  • Street address

  • Building or apartment number

  • City

  • Postal code

  • State or province where applicable

  • Country

  • Telephone number where requested

If an incorrect address is provided and the carrier cannot complete delivery, additional delivery or reshipping costs may arise where permitted by law.

5. Tracking

Where tracking information is available, customers may receive tracking details after shipment.

Tracking information may take some time to become active after the carrier receives or scans the package.

Carrier tracking information is controlled by the relevant logistics provider and may not update continuously.

6. Customs and Import Charges

For international orders, the destination country may impose customs duties, import taxes, VAT or other governmental charges.

Where such charges are legally imposed on the recipient, they may be the customer's responsibility unless otherwise stated at checkout or required by applicable law.

Customers should review local import requirements before placing an international order.

7. Delivery Delays

The 15–20 day delivery estimate may be extended by circumstances outside our reasonable control.

Examples include:

  • Customs delays

  • Severe weather

  • Carrier interruptions

  • Strikes

  • Transportation disruptions

  • Government restrictions

  • Public holidays

  • Incorrect address information

  • Other extraordinary logistical events

If we become aware of a material delay affecting your order, we will make reasonable efforts to provide relevant information.

8. Lost or Damaged Packages

If a package appears to be lost, damaged or delivered incorrectly, please contact:

info@kentcefashion.shop

Please provide your order number and relevant delivery information.

Where appropriate, we may request photographs of damaged packaging or products.

We will review the matter and coordinate with the applicable carrier where necessary.

9. Failed Delivery

If delivery cannot be completed because the customer provided incorrect or incomplete information, refused delivery or failed to collect the package, the customer should contact us promptly.

Any additional costs or refund deductions will be handled only to the extent permitted by applicable law.

10. Delivery Date Requirements

Our stated delivery timeframe is an estimate.

Where mandatory consumer law establishes a specific delivery deadline or remedy for delayed delivery, those legal requirements will apply.

For EU consumers, applicable consumer-protection rules concerning delivery and seller obligations remain unaffected by this Shipping Policy.

11. Changes to Shipping Policy

We may update this Shipping Policy from time to time.

The latest version will be available at:

https://kentcefashion.shop

12. Shipping Contact

KentceFashion

Email: info@kentcefashion.shop

Phone: +39 55 5547 7046

Address: VIA MARIETTA ALBONI, 5, CITTÀ DI CASTELLO (PG), Italy

Website: https://kentcefashion.shop