Privacy policy
Privacy Policy
This Privacy Policy explains how KentceFashion collects, uses, stores, protects and discloses personal information when you visit or purchase products through:
Our store offers children's pajamas, loungewear, adult pajamas and related clothing products.
KentceFashion is committed to handling personal information responsibly and transparently.
For privacy-related questions, please contact:
Email: info@kentcefashion.shop
Phone: +39 55 5547 7046
Address: VIA MARIETTA ALBONI, 5, CITTÀ DI CASTELLO (PG), Italy
This Privacy Policy is intended to reflect applicable privacy and data-protection requirements, including the General Data Protection Regulation (GDPR) where applicable.
1. Personal Information We Collect
We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact customer service or otherwise interact with our store.
This may include:
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Full name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order details
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Products purchased
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Order history
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Customer-service communications
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Return and refund information
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Account information where an account is created
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Marketing preferences
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Information voluntarily submitted through forms, reviews or customer communications
We do not intentionally store complete payment-card information on our own systems when payment processing is handled by authorized payment providers.
2. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically.
This may include:
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IP address
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Browser type
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Device type
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Operating system
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Language settings
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Pages visited
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Products viewed
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Date and time of visits
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Referring website
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General location information derived from IP address
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Cookie identifiers
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Website interaction information
This information helps us operate, secure and improve our website.
3. How We Use Personal Information
We may use personal information to:
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Process and fulfill orders.
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Process payments through authorized payment providers.
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Arrange delivery and provide shipment updates.
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Provide customer service.
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Process returns, refunds and exchanges.
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Respond to customer questions and complaints.
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Detect and prevent fraud and unauthorized activity.
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Maintain website security.
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Improve our website, products and shopping experience.
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Analyze website usage and performance.
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Send transactional communications.
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Send promotional communications where legally permitted and where required consent has been obtained.
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Maintain accounting, tax and business records.
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Comply with legal and regulatory obligations.
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Establish, exercise or defend legal claims where necessary.
4. Legal Bases for Processing
Where GDPR applies, we may process personal information on one or more of the following legal bases:
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Performance of a contract
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Compliance with legal obligations
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Legitimate interests
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Consent
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Establishment, exercise or defense of legal claims
Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing that occurred before withdrawal.
5. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for:
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Essential website functions
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Shopping-cart functionality
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Checkout functionality
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Security
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Remembering preferences
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Website analytics
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Marketing and advertising where applicable
You may manage cookies through your browser settings and, where available, our cookie-consent tools.
Disabling certain cookies may affect the functionality of some parts of our website.
6. Shopify and Service Providers
Our online store is operated using Shopify.
Shopify may process information necessary to provide hosting, checkout, security and other ecommerce services.
We may also use third-party providers for:
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Payment processing
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Shipping and delivery
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Email communications
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Website analytics
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Fraud prevention
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Customer support
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Technical services
Third-party providers may only receive information reasonably necessary to perform their services or where disclosure is otherwise permitted or required by law.
7. Payment Information
Payments may be processed by third-party payment providers.
We do not intentionally store complete payment-card credentials on our own systems when those credentials are processed directly by authorized payment providers.
Payment providers may process payment information according to their own privacy policies and applicable law.
8. Shipping Information
To deliver your order, we may provide necessary information such as your name, shipping address, telephone number and order-related information to shipping carriers or logistics providers.
The information is used for fulfillment and delivery purposes.
9. Marketing Communications
Where permitted by law, we may send promotional communications about products, promotions or new collections.
You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication or by contacting us.
Transactional messages relating to orders, payments, security or important service information may still be sent when necessary.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction records may be retained for accounting, tax, legal and dispute-resolution purposes.
Customer-service communications may be retained to manage requests and maintain appropriate business records.
When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to legal retention obligations.
11. Your Privacy Rights
Depending on applicable law, you may have rights including:
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Right to access personal information.
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Right to correct inaccurate information.
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Right to request deletion.
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Right to restrict certain processing.
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Right to object to certain processing.
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Right to data portability.
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Right to withdraw consent.
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Right to object to direct marketing.
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Right to lodge a complaint with a competent data-protection authority.
To exercise applicable privacy rights, contact:
We may need to verify your identity before processing certain requests.
12. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, destruction or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. International Data Transfers
Because we may use Shopify and other service providers operating internationally, personal information may be processed or transferred outside the country where you live.
Where applicable, we will rely on legally recognized mechanisms for international data transfers and appropriate safeguards required by applicable privacy law.
14. Children's Privacy
Our website sells children's clothing and pajamas, but the website is intended to be used by adults purchasing products for children.
We do not knowingly request or intentionally collect unnecessary personal information directly from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites.
This Privacy Policy does not govern the privacy practices of independent third-party websites.
Customers should review the privacy policies of external websites before providing personal information.
16. Policy Updates
We may update this Privacy Policy periodically.
The latest version will be published on:
We encourage customers to review this page periodically.
17. Privacy Contact
KentceFashion
Email: info@kentcefashion.shop
Phone: +39 55 5547 7046
Address: VIA MARIETTA ALBONI, 5, CITTÀ DI CASTELLO (PG), Italy
Website: https://kentcefashion.shop
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