Refund policy
Return & Refund Policy
Thank you for shopping at KentceFashion.
This Return & Refund Policy applies to all products purchased through our official website:
KentceFashion offers children's pajamas, loungewear, adult pajamas and other clothing products. We want every customer to have a clear understanding of our return, refund and exchange procedures before placing an order.
For all return, refund and customer-service questions, please contact us at:
Email: info@kentcefashion.shop
Phone: +39 55 5547 7046
Business Address: VIA MARIETTA ALBONI, 5, CITTÀ DI CASTELLO (PG), Italy
This policy is intended to operate together with applicable consumer-protection laws. Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
1. 30-Day Commercial Return Period
Subject to the statutory rights described below, customers may request a standard return within 30 calendar days after receiving their order.
The 30-day commercial return period begins on the date the relevant products are delivered to the customer or the person designated by the customer to receive the goods.
Customers should contact us before sending any product back.
Return requests received after the 30-day commercial return period may be declined unless a longer period or another remedy is required by applicable law.
2. EU Statutory Right of Withdrawal
If you are a consumer located in the European Union or another jurisdiction providing a statutory withdrawal period, you may have a legal right to withdraw from an online purchase without giving a reason.
For EU consumers, the statutory withdrawal period is generally 14 days from the date on which you, or a third party designated by you other than the carrier, receives the goods.
The statutory withdrawal right operates independently from our additional 30-day commercial return period.
If you exercise a statutory withdrawal right, you must communicate your decision to withdraw within the applicable statutory period and return the goods within the legally applicable timeframe.
Certain statutory exceptions may apply, including products made according to the consumer's specifications or clearly personalized products and other categories excluded by applicable law.
3. Condition of Returned Products
For a standard change-of-mind return, products should be returned in their original condition and suitable for resale.
Where reasonably applicable:
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Children's pajamas and clothing must be unworn and unwashed.
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Adult pajamas and loungewear must be unworn and unwashed.
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Products must not have stains, makeup marks, perfume odors, smoke odors, pet hair or other signs of use.
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Products must not have been altered, repaired, dyed or otherwise modified.
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Original labels, tags and packaging should be retained and returned whenever reasonably possible.
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Products must include all components and accessories supplied with the original order.
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Products must not have been damaged through improper use or handling.
Customers may handle products only to the extent reasonably necessary to establish their nature, characteristics and functionality.
Where applicable law provides a statutory withdrawal right, reasonable handling beyond what is necessary to inspect the goods may result in a reduction in refund value where such reduction is legally permitted.
4. Products That May Not Qualify for a Standard Return
Subject to mandatory statutory rights, the following may be excluded from our voluntary commercial return program:
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Products clearly identified as final sale where permitted by law.
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Personalized or customized products where applicable.
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Products altered or modified at the customer's request.
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Products damaged through misuse or improper care after delivery.
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Products that have been materially worn, washed or damaged by the customer beyond reasonable inspection.
These exclusions do not remove any statutory rights relating to defective, non-conforming or incorrectly supplied goods.
5. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.
Please email:
Please include:
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Your order number
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Your full name
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A description of the problem
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Clear photographs of the product
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Photographs of visible damage
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Photographs of the outer packaging when relevant
After reviewing the information, we will determine the appropriate remedy in accordance with applicable law.
Where a product is confirmed to be defective, damaged before delivery or incorrectly supplied, we will provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund.
6. Return Authorization
Please contact us before returning merchandise.
Our customer-service team will provide the appropriate return instructions and return destination.
Customers should not send products to an address obtained from an unrelated website, third party or previous communication unless that address has been confirmed by KentceFashion.
7. Return Shipping Costs
We provide free shipping on orders placed through our website.
Free outbound shipping does not automatically mean that customer-initiated change-of-mind returns are free.
For voluntary returns that are not caused by defective, damaged or incorrectly supplied products, the customer may be responsible for reasonable direct return shipping costs where permitted by applicable law.
Where a return is required because the product is defective, damaged before delivery or incorrectly supplied, we will handle return-related shipping costs in accordance with applicable law.
For EU statutory withdrawal returns, return shipping costs may generally be borne by the consumer where the consumer was properly informed of this obligation before purchase.
8. Return Inspection
Returned products may be inspected after receipt.
The inspection may consider:
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Product condition
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Signs of use
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Washing or alteration
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Missing components
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Product tags and packaging
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Damage caused after delivery
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Whether the returned product corresponds to the original order
A voluntary return may be refused where the product does not meet the applicable conditions, subject always to mandatory consumer rights.
9. Refunds
Once an eligible return has been received and approved, the applicable refund will be processed to the original payment method.
Refund timing may depend on the payment provider, bank, card issuer or other financial institution.
We cannot control delays caused by third-party financial institutions.
Where a statutory withdrawal applies, refunds will be handled in accordance with applicable law, including any legally permitted timing relating to receipt of the returned goods or evidence that the goods have been sent back.
10. Refund Deductions
Where permitted by applicable law, a deduction may be made where returned goods have diminished in value because of handling beyond what is reasonably necessary to inspect their nature, characteristics and functionality.
No deduction will be applied where prohibited by applicable consumer-protection law.
11. Exchanges
Customers who would like to exchange a product should contact:
Exchanges are subject to product availability.
If the requested replacement product is unavailable, an eligible refund may be offered instead.
Statutory remedies for defective or non-conforming goods remain unaffected.
12. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before fulfillment or shipment.
Once an order has entered fulfillment or shipment, cancellation may no longer be operationally possible. In such cases, customers may use the applicable return or statutory withdrawal procedure after delivery.
Nothing in this section limits any mandatory cancellation or withdrawal rights provided by applicable law.
13. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to collect a package, this may affect the timing and processing of any refund.
Customers should contact us promptly if they experience a delivery problem.
Any recovery of shipping or other costs will be handled only to the extent permitted by applicable law.
14. Consumer Legal Guarantee
Consumers in the European Union benefit from statutory legal protection for goods that are defective or do not conform to the contract.
EU consumer rules generally provide a minimum two-year legal guarantee for goods, subject to applicable legislation and national rules.
Where goods are defective or do not conform to the contract, consumers may have rights to remedies such as repair, replacement, price reduction or refund depending on the circumstances.
Nothing in this policy is intended to reduce or exclude those statutory rights.
15. International Returns
Customers located outside Italy or the European Union may be subject to additional shipping, customs, import or tax requirements.
Where applicable, customers are responsible for charges that the law permits the customer to bear.
We recommend checking the applicable customs and import requirements before returning an international order.
16. Policy Changes
We may update this Return & Refund Policy from time to time.
The current version will be published on:
Changes will not affect statutory consumer rights that apply to purchases already completed.
17. Contact Information
KentceFashion
Website: https://kentcefashion.shop
Email: info@kentcefashion.shop
Phone: +39 55 5547 7046
Business Address: VIA MARIETTA ALBONI, 5, CITTÀ DI CASTELLO (PG), Italy
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